Privacy Policy – How l999 Protects Your Data

01 Introduction

This Privacy Policy explains how l999 ("the Platform", "we", "us") collects, uses, stores, and protects the personal information of players who register and use the l999 platform at l999.today. This policy applies to all players, including those based in Bangladesh.

By creating an account on l999 or continuing to use the platform, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described here. This Privacy Policy forms part of the l999 Terms and Conditions.

l999 takes data privacy seriously. We are committed to being transparent about what data we hold, why we hold it, and how long we keep it. If anything in this policy is unclear, please contact l999 support before registering.

02 Data We Collect

l999 collects personal data in two categories: information you provide directly, and information collected automatically when you use the platform.

Information you provide directly:

• Full name as it appears on your official identification documents.
• Date of birth, used to verify that you meet the 18+ age requirement.
• Contact details including your mobile number and email address.
• Payment account identifiers such as your bKash, Nagad, or Rocket account number (not full credentials).
• Identity verification documents when requested, such as a national ID card or passport.
• Any information you provide when contacting l999 support.

Information collected automatically:

• Device information including device type, operating system, and browser version.
• IP address and approximate geographic location derived from it.
• Session data including login times, pages visited, and features used within the l999 platform.
• Transaction records including deposit amounts, withdrawal requests, and game activity.
• Cookie and tracking data as described in the Cookies section of this policy.

The following table summarises the main categories of data l999 collects and the primary reason for collecting each:

03 How We Collect Data

l999 collects your personal data through the following channels:

• Registration: When you create an l999 account, you provide your name, date of birth, contact details, and payment account information directly.
• Account activity: As you use the l999 platform — depositing, playing games, requesting withdrawals — transaction and usage data is recorded automatically.
• Identity verification: When l999 requests identity documents, you upload them directly through the platform or send them to l999 support.
• Support interactions: When you contact l999 support by email or through the platform, the content of those communications is recorded.
• Cookies and tracking: Automated data collection via cookies and similar technologies occurs when you browse the l999 platform, as described in the Cookies section below.
• Payment providers: l999 may receive confirmation data from bKash, Nagad, or Rocket when a transaction is processed, including transaction reference numbers and status updates.

04 How We Use Your Data

l999 uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. The specific purposes for which l999 uses your data are:

• Account management: Creating and maintaining your l999 account, verifying your identity, and managing your login credentials.
• Transaction processing: Processing deposits and withdrawals through bKash, Nagad, and Rocket, and maintaining accurate records of all financial activity on your account.
• Legal compliance: Meeting our obligations under applicable laws, including anti-money laundering requirements and age verification regulations.
• Fraud prevention: Detecting and preventing fraudulent activity, unauthorised account access, and abuse of the l999 platform.
• Responsible gaming: Monitoring account activity to identify signs of problem gambling and applying responsible gaming tools where appropriate.
• Customer support: Responding to your queries, resolving disputes, and providing assistance with your l999 account.
• Platform improvement: Analysing usage patterns to improve the l999 platform, fix technical issues, and develop new features.
• Communications: Sending you important account notifications, security alerts, and — where you have opted in — promotional offers from l999.

05 Data Sharing

l999 does not sell your personal data to any third party. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

• Payment providers: Transaction data is shared with bKash, Nagad, and Rocket solely to process your deposits and withdrawals. These providers operate under their own privacy policies and security standards.
• Identity verification services: Where l999 uses a third-party service to verify your identity documents, your identification data is shared with that service for verification purposes only.
• Legal and regulatory authorities: l999 will disclose personal data to law enforcement, regulatory bodies, or courts when required to do so by a valid legal request or court order.
• Fraud prevention partners: In cases of suspected fraud or money laundering, l999 may share relevant account and transaction data with fraud prevention agencies.
• Business transfers: In the event that l999 is acquired by or merged with another entity, your personal data may be transferred as part of that transaction. You will be notified of any such change and your rights will be protected.

All third parties with whom l999 shares data are required to handle that data securely and to use it only for the specific purpose for which it was shared. l999 does not permit third parties to use your data for their own marketing purposes.

06 Data Retention

l999 retains your personal data for as long as your account is active and for a defined period after account closure. The retention periods l999 applies are based on legal requirements and legitimate business needs.

• Account data: Retained for the duration of your account and for a minimum of 5 years after account closure, in line with anti-money laundering record-keeping requirements.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction.
• Identity verification documents: Retained for the period required by applicable law, typically 5 years from the date of verification.
• Support communications: Retained for 2 years from the date of the last communication, unless the matter relates to an ongoing dispute.
• Cookie and usage data: Retained for up to 13 months from the date of collection.

Once the applicable retention period has expired, l999 will securely delete or anonymise your personal data so that it can no longer be linked back to you.

07 Data Security

l999 implements a range of technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• TLS encryption for all data transmitted between your device and the l999 platform.
• Encrypted storage of sensitive personal data on l999 servers.
• Access controls that restrict personal data to authorised l999 personnel only, on a need-to-know basis.
• Regular security assessments and vulnerability testing of the l999 platform.
• Staff training on data protection obligations and secure data handling practices.
• Incident response procedures to detect, contain, and report data security breaches promptly.

While l999 takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure by using a strong, unique password and not sharing your login credentials with anyone.

08 Cookies

l999 uses cookies and similar tracking technologies to improve your experience on the platform, keep you logged in securely, and understand how players use the site so we can make it better.

The types of cookies l999 uses are:

• Essential cookies: Required for the l999 platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and display options to personalise your l999 experience.
• Analytics cookies: Collect anonymised data about how players navigate the l999 platform, which pages are most visited, and where technical errors occur. This data helps l999 improve the platform over time.
• Security cookies: Help l999 detect and prevent fraudulent activity, including identifying unusual login patterns or suspicious account behaviour.

You can manage cookie preferences through your browser settings. Please note that disabling essential cookies will affect the functionality of the l999 platform and may prevent you from logging in or completing transactions.

09 Your Rights

As an l999 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact l999 support at [email protected] with the subject line "Data Rights Request".

• Right of access: You can request a copy of all personal data l999 holds about you. l999 will provide this within 30 days of receiving your request.
• Right to rectification: If any personal data l999 holds about you is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to erasure: You can request that l999 delete your personal data. This right is subject to legal retention requirements — l999 may be required to retain certain data even after account closure.
• Right to restrict processing: In certain circumstances, you can request that l999 limit how your data is used while a dispute or query is being resolved.
• Right to data portability: You can request that l999 provide your personal data in a structured, machine-readable format so you can transfer it to another service.
• Right to object: You can object to l999 processing your data for direct marketing purposes at any time. You can also object to processing based on legitimate interests in certain circumstances.

l999 will respond to all data rights requests within 30 days. In complex cases, this period may be extended by a further 30 days, and l999 will notify you if an extension is required.

10 Minors

The l999 platform is strictly for players aged 18 and over. l999 does not knowingly collect personal data from anyone under the age of 18. If l999 discovers that personal data has been collected from an underage individual, that data will be deleted immediately and the associated account will be closed.

If you are a parent or guardian and believe that a minor has registered on l999 using false information, please contact l999 support at [email protected] immediately so we can investigate and take appropriate action.

11 Policy Changes

l999 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When material changes are made, l999 will notify registered players via the contact details held on their account and update the "Last Updated" date at the top of this page.

Continued use of the l999 platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with the changes, you may request account closure by contacting l999 support.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how l999 handles your personal information, please contact the l999 support team. We are available 24 hours a day, 7 days a week.

• Email: [email protected]
• Subject line for data requests: "Data Rights Request"
• Subject line for security concerns: "Security Concern"
• Support hours: 24/7, including public holidays

l999 takes all privacy-related queries seriously and will respond to your message as quickly as possible, and always within 30 days for formal data rights requests.